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Warranty and Return Policy

Last updated: June 4, 2026

This Warranty and Return Policy explains the general warranty, return, and after-sales support process for telecom equipment supplied by Shenghuan Telecom Equipment.

Warranty Coverage

  • Warranty coverage applies to confirmed manufacturing defects or functional failures under normal use conditions.
  • The warranty period should be confirmed in the quotation, invoice, or written sales communication.
  • Accessories, consumables, batteries, cables, or used/refurbished products may have different warranty conditions.

Warranty Exclusions

  • Physical damage, liquid damage, overheating, lightning strike, power surge, or environmental damage.
  • Incorrect installation, incompatible configuration, unauthorized modification, or improper maintenance.
  • Damage caused during transport after delivery acceptance, unless covered by an approved logistics claim.
  • Normal wear and tear, cosmetic defects that do not affect function, or missing original labels.

Return Requirements

  • Contact us with order details, product model, serial number if available, photos, videos, and fault description.
  • Do not return products without written return authorization or confirmed return instructions.
  • Returned products should be properly packed to avoid additional damage during transit.
  • Unauthorized or incomplete returns may be refused or delayed.

Inspection and Resolution

  • If the issue is confirmed under warranty, repair, replacement, or other agreed resolution may be provided.
  • If no fault is found or the issue is outside warranty coverage, service fees, testing fees, or return freight may apply.
  • Resolution time depends on product type, test requirements, parts availability, and supplier response.

Non-Returnable Items

  • Customized, configured, special-order, or project-specific products.
  • Opened software, licenses, activation keys, or digital authorization items.
  • Products damaged by misuse, unauthorized repair, or improper installation.
  • Items returned after the approved return period or without required documentation.

Return Shipping

  • For approved returns, Shenghuan Telecom will cover the standard return shipping cost unless otherwise agreed in writing.
  • Return shipping must be arranged according to our confirmed return authorization instructions.
  • The buyer remains responsible for any additional costs caused by unauthorized shipment methods, incomplete documentation, customs issues, or improper packaging.
  • We recommend using trackable shipping and adequate packaging for all returns.
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